FOR EMPLOYERS
“Our Workability Solutions for Employers guide leaders through the complicated processes of balancing the needs of the employee with meeting operational metrics. We provide Education and Coaching for teams to achieve positive outcomes in injury prevention and interpersonal challenges. Assessment and Management Services guide employers in implementing equitable internal policies based on an employee-centred approach to accepted best practices.”
FOR EMPLOYERS
“With our Workability Solutions for Employers, our goal is to guide leaders through the complicated processes of balancing employee needs with meeting work objectives. We provide Education and Coaching sessions for teams to help them overcome personal challenges and establish appropriate injury prevention protocols. Our Assessment and Management Services can guide employers to implement equitable internal policies based on an employee-centred approach and accepted best practices.”de leaders through the complicated processes of balancing the needs of the employee with meeting operational metrics. We provide Education and Coaching for teams to achieve positive outcomes in injury prevention and interpersonal challenges. Assessment and Management Services guide employers in implementing equitable internal policies based on an employee-centred approach to accepted best practices.”
EMPLOYER SERVICES
Our services improve navigation through the obstacles that can arise and impact your employee’s ability to cope and succeed in life. When those barriers involve the workplace, several legal and ethic matters fall on the employer, regardless of if the issue presented itself while the employee was performing work duties.
Our role is to help teams collaborate to overcome obstacles, in respect to the regulation, law and policy that define the boundaries of due diligence. Just as employment is a necessity for most people, employees are the most vital brand extension and pivotal to your success because they drive production. We believe in nurturing a supportive, equitable environment built on the pillars of respect and open communication with services geared to achieve win-win outcomes.
EMPLOYER SERVICES
Our services will help you navigate through various obstacles impacting your employee’s ability to cope and succeed at work. When an employee encounters barriers that impact their work, an employer may need to face certain legal and ethical matters. It doesn’t matter whether the obstacle arises while the employee is performing work duties; the onus may still fall on the employer.
Our role is to help teams work together collaboratively to overcome obstacles while complying with regulations and policies that define the boundaries of due diligence. It’s in an employer’s best interest to ensure their employees are content and thriving at work. Numerous case studies prove that the best performing employees are also the most satisfied with their place of work. We believe in nurturing a supportive, equitable environment built on the pillars of respect and open communication. The result ends up a win-win outcome for all parties.
Your team members are the most vital extension of your brand and pivotal to success because they drive production.
Workability Educators, Coaches and Advisors hold professional memberships with reputable international organisations that focus on delivering research-based approaches to the best practices in collaborative, solution-based outcomes.
These services are grounded on a foundation of direct and open communication focused on achieving win-win outcomes for individuals in their work and personal life.
We believe that all stakeholder benefit from a collaborative approach to overcoming occupational or personal barriers to success in the workplace. Our Workability Solutions for case management provide mentorship to employers as they build equitable internal programs and policies.
Employees are the heart of each organization. They drive production and are the public face of the businesses they serve. Your team members are vital for your brand’s success, which is why it’s essential to keep your employees satisfied. If you encounter issues motivating your staff, we’re here to help you overcome those issues. We’ve put together a team of experts that hold professional memberships with reputable international organizations. Our Workability Educators and Coaches Advisors can give you the tools needed to empower your employees and help them become successful at what they do. Together with your team, we can lead you to a solution that works for everyone.
Our Assessment and Case Management services are grounded on a foundation of direct and open communication, intended to help people find a satisfactory outcome that benefits their work and personal life.
We believe that all parties should have the resources they need to overcome occupational and personal barriers to success in the workplace. Our Assessment and Case Management sessions will equip you with the right tools to help you build equitable internal programs and policies that accommodate the needs of your employees.
COACHING AND EDUCATION SERVICES
Education and coaching is tailored to your needs and available in a variety of formats to provide an overview of the legal requirements and accepted best practices on the prevention and/or resolution of the Occupational Health and Wellness matters that impact your team.
COACHING & EDUCATION SERVICES
No matter what your requirements, we can tailor our Education and Coaching sessions to meet them. Our sessions are conveniently available in a variety of formats. We provide you with an overview of the legal requirements and accepted best practices on the prevention and resolution of the Occupational Health and Wellness matters that may impact your team.
PREVENTION TOPICS
Occupational injury and safety incidents result from the unsafe behaviours, environments or conditions present in the workplace. Although these factors can be beyond the control organisation, employers need to exercise due diligence in establishing proactive systems to protect and support their team.
Our customised coaching and education programs guide your organisation in establishing or revising programs, plans and policies to meet Occupational Health and Safety obligations and safeguard their greatest company asset — team members.
Group and 1:1 coaching sessions are available on the following topics:
PREVENTION TOPICS
Occupational injury and safety incidents occur due to unsafe workplace behaviours, environments, or conditions. We recognize that certain factors are beyond the control of an organization. However, employers still need to ensure that they exercise due diligence and be proactive in protecting and supporting their team.
Our customized coaching and education programs guide your organization in establishing or revising programs, plans, and policies in compliance with WorkSafe obligations. Our programs are designed to help you safeguard your greatest company asset — your trusted team members!
Additionally, group and one-on-one coaching sessions are available on the following topics:
office ergonomics
This topic provides general information on body mechanics with the intent to help your organisation minimise risk factors that contribute to musculoskeletal injury (MSI) or disorders. Employees gain a basic understanding of how their body interacts with their work station and the science of ergonomics, learn simple but effective strategies to decrease the risk of injury. A Workability Educator can mentor your organisation to develop and implement a peer-leadership program to help you safeguard your team.
INVESTIGATING & REPORTING HAZARDS/INCIDENTS
In most jurisdictions, a preliminary investigation must be completed within 48-hours of notification of a workplace incident that resulted in (or had the potential to result in) time-loss or a need to seek medical attention.
This report must outline the unsafe condition or procedure that contributed to the incident and any interim or permanent corrective actions implemented following the investigation. A Workability Coach familiarises your leadership on the legal obligations and policy implimentation.
VIOLENCE PREVENTION BASICS
This topic provides a brief overview of the core responsibilities adopted by several successful violence prevention curriculums implemented in public and private sectors. A Workability Educator can meet with your organisation to determine what components are relevant to your industry and develop a course to meet your needs.
DE-ESCALATION & SELF-SETTLING STRATEGIES
Humans have an inherent drive for self-preservation, and when our sense of safety is challenged or threatened, we experience subconscious changes in behaviour. Your Workability Educator provides theory and techniques to read body language, respectfully approach and engage in respectful communication to lower emotional intensity and promote rational problem-solving relevant to your business.
INJURY CLAIM BASICS
Occupational injury reporting is a legal requirement, but navigating the intricacies of an injury claim can be overwhelming. Although various safety regulations clearly define and govern the related process and roles of stakeholders, they can be confusing for everyone at the table. A Workability Advisor can outline the role of your organisation and the injured employ when it comes to reporting a workplace injury, compensation claims,
and coach you through planning your employee’s return to modified or regular work duties.
good office ergonomics
Office Ergonomics is all about body mechanics. Our goal in each session is to provide your business with the knowledge it needs to minimize factors that contribute to musculoskeletal injury (MSI) or disorders. Employees will gain a basic understanding of how their workspace can impact their physical safety. They learn the science of ergonomics along with effective strategies to help decrease the risk of injury. Our Workability Educator can help your organization develop and implement a peer-leadership program to safeguard your team against physical injuries.
INVESTIGATING & REPORTING workplace incidents
In most jurisdictions, as an employer, you must complete a preliminary investigation within 48 hours of being notified of a workplace incident that resulted in (or had the potential to result in) lost work time or a need to seek medical attention. The preliminary report must include the conditions or procedures that contributed to the incident and any interim or permanent corrective actions implemented following the incident. While completing a preliminary report, your team needs to understand their legal obligations and ensure that they follow the right protocols in these situations. Our Workability Coach will familiarize your leadership team with the legal obligations of workplace safety to ensure your organization stays in compliance with WorkSafe mandates.
VIOLENCE PREVENTION
During our Violence Prevention Basics session, we provide you with a brief overview of the core responsibilities from several successful violence prevention curriculums across the public and private sectors. A Workability Educator can meet with your organization to determine which components are relevant to your niche market and develop a customized course based on your needs.
DE-ESCALATION STRATEGIES & TECHNIQUES
Our emotions tend to get the best of us when dealing with high-pressure or stressful events. We all have an instinctive drive for safeguarding our sense of safety, and as a result, we tend to react emotionally to situations that threaten or challenge us. Learning to deal with situations logically is necessary to maintain order and make the right decisions. Your Workability Educator will provide you with the theory and techniques you need to read body language, be respectful when approaching and communicating with others, and control emotional reactions through rational problem-solving.
WORKPLACE INJURY CLAIMS
When occupational injuries happen, it’s a lethal requirement to report them. Various safety regulations govern the process of filing an injury claim, and navigating the jargon of filing WCB claims can be taxing for everyone involved. One of our specialized Workability Advisors can go over your organization’s responsibility as it relates to reporting a workplace injury and compensation claims. We can then coach you through the process of planning an injured employee’s return to work.
RESOLUTION TOPICS
Despite advances in technology that have increased your team member’s ability to interact, creating and maintaining healthy peer-relationships in the workplace has become increasingly complex. Research into current employment trends shows that employee turnover is at unprecedented levels.
The reality is that the younger generations that form our workforce require increased care, acknowledgement and inclusion and the traditional approaches to staffing are no longer practical. If the needs of team members go unmet, employees will seek prospective opportunities elsewhere.
Workability Coaches experienced in the areas of conflict resolution, professional communication, and health and wellness can work with individual members or entire teams to encourage a healthy and respectful workplace and employee retention.
RESOLUTION TOPICS
There’s no doubt that technological advances have made it easier for team members to communicate consistently. Fostering healthy peer relationships in the workplace, however, has become more complex. Current research around employment trends shows that employee turnover is at unprecedented levels.
Employers are beginning to realize that younger generations, who form a high percentage of our workforce, require increasing care, acknowledgement, and inclusion in the workplace. The traditional — and now outdated — model of fostering company values is no longer practical. If a team member feels that their needs are unmet, they’ll search for employment elsewhere.
Our team of Workability Coaches are top-tier experts in conflict resolution, professional communication, and health and wellness. We can work with individual members through one-on-one sessions or tackle large teams to foster an inclusive company culture and help organizations increase employee retention.
CONFLICT RESOLUTION
In an environment where there are deadlines, and performance and production is continuously assessed, it’s not uncommon for differences in opinion to arise. However, when these differences evolve into conflict, the best practices to address the matter in a calm and timely manner. Workability Solutions can pair your organisation with a coach to open dialogue, meditate your discussions and mentor leaders in implementing equitable resolution processes that meet your needs.
IDENTIFYING AND OVERCOMING BARRIERS
Your Workability Coach provides confidential 1:1 coaching with your team members to determine the underlying cause or “barrier“ preventing their success. Identifying the barrier(s) is the first step in a worker-centred approach to effective resolutions. Our Coaches are well-versed in building rapport and utilising techniques that prompt participants to take an in-depth and honest look into what is holding them back and encourages participation and accountability in forming a collaborative plan.
ACCEPTING AND EMBRACING DIFFERENCES
The United States and Canada are home to some of the most diverse and multicultural working cultures on the planet. This diversity fills workplaces with unique traits and life-experience that promote an advantageous connection with your clients but may also cause a rift in your team.
A Workability Coach provides a new lens for your team to view team members – encouraging them to accept and embrace unique strengths and approaches, instead of focusing on differences.
CONFLICT RESOLUTION
Most workplaces are driven by deadlines, performance reviews, and reporting on end-of-day metrics. It’s not uncommon for team members to disagree on day-to-day tasks and projects. While certain disagreements can seem minor, other times, they lead to bigger issues that result in conflict. If your team doesn’t have the skills to address conflict, it may disrupt work processes and lead to toxic work environments. Workability Solutions can pair your organization with a coach to create open communication channels for constructive dialogue between team members. We can facilitate the sessions, meditate discussions, and help leaders establish the correct procedures to resolve conflict.
IDENTIFYING & OVERCOMING BARRIERS
Your Workability Coach can provide confidential one-on-one coaching with your team members to determine the underlying barriers preventing their success. The first step to finding the best solution is to identify the source of the problem. Our Coaches are experts in facilitating dialogue and prompting participants to take an in-depth and honest look into what’s holding them back. We can encourage participants to be accountable and form a plan of action to overcome barriers and be successful employees.
EMBRACING DIVERSITY IN THE WORKPLACE
The United States and Canada are home to some of the most diverse and multicultural workplaces on the planet. Diversity adds a rich layer to our society and is vital for our continued growth and success. However, conflict can arise at times due to differences that may cause a rift within a team. Through our hands-on sessions, a Workability Coach will work with your team and provide your team members with a new lens to view different opinions and perspectives. Team members will learn to accept and embrace what makes each individual unique and the value they bring to a team.
ASSESSMENT & CASE MANAGEMENT
These services are grounded on a foundation of direct and open communication focused on achieving win-win outcomes for individuals in their work and personal life.
We believe that all stakeholder benefit from a collaborative approach to overcoming occupational or personal barriers to success in the workplace. Our Workability Solutions for case management provide mentorship to employers as they build equitable internal programs and policies on the following topics:
ASSESSMENT & CASE MANAGEMENT
Workability Solutions bases its Assessment and Case Management services on fostering transparency and open communication. Throughout the assessment process, we strive to be fair and just each step of the way by ensuring a win-win outcome for all parties involved. We believe that fostering a collaborative approach helps all stakeholders benefit and overcomes occupational or personal barriers to success. Our solutions for case management provide mentorship to employers as they build equitable internal programs and policies on the following topics:
RETURN-TO-WORK (RTW) & STAY-AT-WORK (SAW) PROGRAMS
Workability Advisors are certificated Return-to-Work and Disability Management Professionals experienced in building and implementing successful RTW and SAW programs. Research indicates several benefits in keeping your employee attached to their employment following an injury or absence, even if they are not at full capacity. Our services mentor organisations through the accepted best practices in the field as you develop your internal program.
DUTY-TO-ACCOMMODATE (DTA)
An employee may be assigned a ‘permanent functional impairment’ if temporary cognitive or physical limitations do not resolve. An employee can request a “Medical Accommodation” from you if appropriate medical documentation supports a permanent restriction. Human Rights Code mandates that Employers must try to meet reasonable requests to the point of “undue hardship”. A Workability Advisor experienced in accommodation will outline your rights and responsibilities and mentor you to find equitable solutions and develop internal policies.
ERGONOMIC ASSESSMENT
Utilising the accepted best practices in the field, a Workability Advisor may provide, on a case-by-case basis, individual or group ergonomic assessment of MSI risk factors present in your workplace. Formalised assessments include completion of a self-screening questionnaire, pre and post-assessments, 1:1 coaching for your employee and an executive summary for your Occupational Health and Safety records.
JOB DEMANDS ANALYSIS (JDA)
This document outlines the physical and cognitive demands of the various occupations within your organisation.
It is an objective tool that is used to make decisions on accomodations, approving leaves, and drafting effective
return-to-work plans. A Workability Advisor may provide (or refer you to a partner provider), on a case-by-case basis,
a comprehensive JDA that you can utilise to base Disability Management and Return-to-Work decisions objectively.
CRITICAL INCIDENT MANAGEMENT
Humans have natural reactions to events that occur in their environment and, on rare occasions, significant events can impact your team’s ability to globally function. If a significant event in your workplace results in cognitive, physical, emotional or behavioural changes, a Workability Coach can diffuse, debrief and provide 1:1 and group interventions for your team following recommendations set by the International Critical Stress Foundation.
RETURN-TO-WORK (RTW) & STAY-AT-WORK (SAW) PROGRAMS
At Workability Solutions, we have top-level advisors certificated as Return-to-Work and Disability Management professionals. They have extensive experience in building and implementing successful RTW and SAW programs and can work with your team members to ensure their requirements are met. It’s in the interest of all employers to retain their employees following an absence or injury, even if they can’t perform their job duties at full capacity. Our trusted advisors will work with employers to ensure they understand the benefits of retaining employees and communicate the details of each program throughout the process. Our services will guide your organization and advise you on the best practice methods to develop your internal programs.
DUTY-TO-ACCOMMODATE (DTA)
Under certain circumstances, a functional impairment may be considered “permanent” and formal steps must be taken by you to safeguard the employee. This is typically when temporary cognitive or physical limitations still persist even after treatment. An employee has the right to request a “Medical Accommodation” if they reach a plateau in their rehabilitation or if temporary limitations do not resolve. Because this system is ‘medically-driven’ it is essential to receive appropriate medical documentation that outlines the limitations preventing them from carrying out their job duties. Employers must try to meet reasonable requests to the point of “undue hardship” where an individual is partially or fully exempt from performing specific job tasks and/or functions. Our Workability Advisors have a wealth of experience in working with both employers and employees in accommodating disabilities. An advisor will go over the details of your rights and responsibilities in these situations and mentor you as you find an equitable solution.
ERGONOMIC ASSESSMENT
By using best practice methodologies, a Workability Advisor may provide, on a case-by-case basis, individual or group ergonomic assessments of MSI risk factors present in your workplace. The formal assessment process includes a self-screening questionnaire, pre- and post-assessments, one-on-one coaching for your employees, and an executive summary for your Occupational Health and Safety records.
JOB DEMANDS ANALYSIS (JDA)
The Job Demands Analysis outlines the physical and cognitive demands of the various occupations within your organization. Use this tool to make decisions on accommodating special needs, approving leave requests, and drafting effective return-to-work plans. A Workability Advisor may provide a comprehensive JDA that you can reference when making decisions, and we can refer you to a partner provider any time we can’t meet the service requirements.
CRITICAL INCIDENT MANAGEMENT
It’s normal for individuals to feel overwhelmed when working in a demanding environment. However, when you don’t address these events accordingly when they arise, they can negatively impact your team’s ability to function. Suppose a significant event in your workplace results in cognitive, physical, emotional or behavioural changes. In that case, a Workability Coach can diffuse these events and provide one-on-one sessions and group interventions for your team. We also provide recommendations by following the mandates set out by the International Critical Stress Foundation.
